Return Policy

HuesandVibes.com is committed to providing its customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products and services.

In order to ensure the same, we are always ready and willing to go the extra mile for our customers.

In case you are unsatisfied with the product received from Hues & Vibes, you may contact the TEAM with your complaints/ feedbacks at support@huesandvibes.com. We shall revert back to you at the earliest.

Product received in damaged condition, or with manufacturing defect or with wrong item:

1. On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complaint with the local office of the courier agency that HuesandVibes.com may peruse to avoid such occurrences in future.

2. In case of receipt of product in damaged condition, with manufacturing defect or a wrong product has been received, kindly contact HuesandVibes.com at support@huesandvibes.com, within 24 hours of receipt of product.

3. Kindly retain all packaging materials and product until receipt of instructions of HuesandVibes.com regarding the same.

4. In case of any other complaints, email Huesandvibes.com at support@huesandvibes.com, within 24 hours of receiving the product.

5. DO NOT return any product, before receiving confirmation from HuesandVibes.com for the same. In case any product is returned without such confirmation, Huesandvibes.com does not guarantee any credit or replacement of the product.

6. The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Huesandvibes.com shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.

7. All defective products being returned to Huesandvibes.com shall be done ONLY through registered airmail/courier.

8. All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.

9. All defective products along with copy of invoice, original packing and in the original condition as sent to customer, shall have to be sent back to Huesandvibes.com within seven (7) working days from receipt of confirmation for the same from Huesandvibes.com.

10. Safe delivery of the defective product to Huesandvibes.com is sole responsibility of the customer.

While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.

In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then HuesandVibes.com shall make the necessary modifications/alternations “AT THE COST OF THE CUSTOMER”. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, HuesandVibes.com may use plain fabric of the same color. Customer may have to bear the cost of such replacement fabric in such rare cases.

Obligation of HuesandVibes.com:

1. HuesandVibes.com shall examine the products returned by the customer for such defects/variations as complained by the customer and ensure remedial steps are taken immediately.

2. In the event of an error having occurred on the part of HuesandVibes.com:

1. HuesandVibes.com shall send the replaced product at the earliest possible, at its own cost. In case the original product is no longer possible, you may be requested to select an alternate product, which shall be sent to you, at the cost of HuesandVibes.com.

2. HuesandVibes.com shall bear all costs for shipping and delivery of the altered/modified/alternate product alterations and modifications of the products.

3. HuesandVibes.com shall still bear costs of alterations/modifications.

4. HuesandVibes.com need not refund any amount under any circumstances, whatsoever.

3. Notwithstanding the above, HuesandVibes.com is under no obligation to accept any returns or provide any replacements or exchange or store credit. HuesandVibes.com shall have sole discretion to assess each case separately.

Partial refunds:

In case of multiple products being ordered, if for any reason whatsoever, HuesandVibes.com is unable to deliver certain products, the Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, HuesandVibes.com shall agree to refund amount as against such non-deliverable products.

Credit issues:

Kindly note that credits against the Customer’s credit card account normally takes three (3) business days to be processed. Thereafter, the corresponding bank of the customers may take about two (2) business days from the date of HuesandVibes.com processing the same, to show the said credits on the customer's accounts. Customer may check the credits in their next credit card statement.

Product disclaimer:

1. The details of the products or product specifications (weight, color, handwork details, size, etc.) as shown on the website of HuesandVibes.com are only approximate values.

2. While HuesandVibes.com shall make all endeavors to ensure accuracy of order of the product, however; there may occur variations in color of the actual product against that shown on the website due to nature of fabric dyes, weather at the time of dying, differences in display output due to lighting, digital photography and color settings and capabilities of monitors.

3. A customer must place an order allowing for this minor variation in color of the product received against that seen on the website.

The Customer may take note of the following:

1. The colors red, maroon and orange colors have a tendency to reflect a different shade than other colors. There may be certain variations between the product of such colors as seen on website and actual product.

2. The colors green and blue at times may overlap. Same is the case with off-white, white and cream colors.

3. Sea Green color sometimes looks Aqua blue and the other way around.

4. Products which are embellished with sequins, beads may have a tendency to come off, in spite of all prudent care.